General Terms & Conditions
Throughout this site, the terms “we”, “us” and “our” refer to “Mum and Dad Tours”. We do our best to maintain up-to-date information, however from time to time this may be difficult. All prices, itinerary details, and general information are deemed to be correct at the time of publishing, but may be subject to change without notice. The terms and conditions provided here apply to all products and services offered by us whether accessed via our website, printed brochure, third party website, promotional flyer or any other marketing material.
Our “Guarantee to Go”
Our “Guarantee to Go” policy is designed to give you peace of mind as we only require a minimum of ONE booking for the confirmed departure of a tour. It does not, however, cover events that may arise beyond our control, or which may cause safety or legal issues. In the event of a non-departure, a full refund will be given.
Care and Responsibility:
Mum & Dad Tours is a commercial tour operator who takes the care and responsibility of its passengers seriously. We carry public liability insurance for all tours and follow all applicable laws and regulations in our operations. However, we accept no responsibility for any loss or damage to any luggage, valuables or personal items carried on tours. We do not accept any responsibility for the deterioration of the health of any passenger that results in any illness, injury or death. In booking a tour, you accept the policies as outlined here and accept that any activity always involves some risk, and that you will not hold this business responsible for any injury or loss that you should suffer to yourself or your possessions.
Unfortunately we are not licensed to serve alcohol, so there is to be no consumption of wine or any other alcoholic beverage on the bus. Smoking is illegal in public vehicles, and we also ask you do not eat and drink on the bus with the exception of water.
For the safety of other guests, persons considered to be intoxicated by either drugs or alcohol will not be carried and may be excluded or removed from the tour. The same applies for guests acting in a violent or offensive manner. If you are removed for these reasons, you will responsible for making your own way home. No compensation or refunds will be paid.
Credit Card Surcharges
All payments made by credit card will incur the following surcharges:
Australian Credit Cards — 1.5%
International Credit Cards — 3%
Surcharge Free transactions include: Direct Deposit, EFTPOS (Savings or Cheque), and Cash.
(Note: these options are only available through a retail agent or sales desk, not online).
Changes to Bookings
Changes to the date of tour bookings may be made free of charge if made MORE than 24 hours before the departure. For changes requiring LESS than 24 hours’ notice, we may request a fee of $20.00 per person affected by late changes. We cannot guarantee that the same service you booked will be available on a different date. Changes to the name on a booking can be made free of charge, but we request you make these changes as early as possible.
- 48 hours or more prior to departure will receive 100% refund on monies paid.
- 24-48 hours prior to departure will receive 50% refund on monies paid.
- less than 24 hours prior to departure will not be refunded.
If you do not show up at your agreed meeting point on time and miss the tour, you will not be entitled to a refund.
Mum & Dad Tours may offer a full or partial refund in the event of a cancellation that IS less than 24 hours prior to departure, IF the circumstances are deemed by us to be exceptional.
Weather & Itineraries
All tours will depart regardless of rain or other weather conditions unless we are aware of adverse weather conditions or forecasts that would make it unwise to proceed with the tour for safety reasons. Full refunds will be given if tours are cancelled by us on safety grounds. The duration and/or itinerary of the tour may be reduced or changed for the comfort of guests in poor weather conditions. In these circumstances, no refunds will be given.
Under Australian law, children must be at least 7 years of age to join a tour. You are responsible for your children at all times and may not leave them unattended at any time during the tour. Children 15 years and older will pay the adult fare.